/* CRM Percéptica · estilos */
:root{
  --ground:#F3F5F7; --surface:#FFFFFF; --ink:#16202B; --ink2:#2B3642; --muted:#5A6675;
  --line:#DDE2E8; --line2:#EEF1F4; --field:#D5DBE2;
  --accent:#0B6B6F; --accent-dark:#084F52; --accent-soft:#E3F1F1; --accent-ink:#0B5155;
  --warn:#8A3605; --warn-soft:#FEF0E6; --warn-line:#F5C9A6;
  --nav:#16202B; --nav-ink:#DCE3EA; --nav-muted:#B8C2CE;
  --radius:12px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font-family:'IBM Plex Sans',system-ui,-apple-system,'Segoe UI',sans-serif;color:var(--ink);background:var(--ground);font-size:15px;line-height:1.45}
a{color:var(--accent)} a:hover{color:var(--accent-dark)}
h1{margin:0;font-size:28px;font-weight:700}
h2{margin:0;font-size:16px;font-weight:600}
.app{display:flex;flex-wrap:wrap;min-height:100vh}
.nav{flex:1 1 220px;max-width:250px;min-width:200px;background:var(--nav);color:#fff;padding:22px 14px;display:flex;flex-direction:column;gap:22px}
.brand{padding:0 8px;display:flex;flex-direction:column}
.brand b{font-size:20px} .brand span{font-size:12px;color:var(--nav-muted)}
.nav ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px}
.nav a{display:flex;align-items:center;gap:12px;min-height:44px;padding:0 12px;border-radius:8px;color:var(--nav-ink);text-decoration:none}
.nav a:hover{background:#223040;color:#fff}
.nav a.on{background:var(--accent);color:#fff;font-weight:600}
.nav svg{flex:none}
.nav .me{margin-top:auto;border-top:1px solid #2E3A47;padding:12px 8px 0;display:flex;flex-direction:column;gap:2px}
.nav .me b{font-size:14px} .nav .me span{font-size:12px;color:var(--nav-muted)}
.nav .me a{min-height:32px;padding:0;color:var(--nav-muted);font-size:13px}
.main{flex:999 1 560px;min-width:0;padding:26px 30px 48px;display:flex;flex-direction:column;gap:20px}
.top{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:14px}
.top .sub{font-size:13px;color:var(--muted);font-weight:500}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px}
.card.flush{padding:0}
.card-h{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;padding:14px 20px;border-bottom:1px solid var(--line2)}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.g5{grid-template-columns:repeat(5,minmax(0,1fr))}
.span2{grid-column:span 2}
@media (max-width:1100px){.g3,.g4,.g5{grid-template-columns:repeat(2,minmax(0,1fr))}.span2{grid-column:auto}}
@media (max-width:700px){.g2,.g3,.g4,.g5{grid-template-columns:minmax(0,1fr)}.main{padding:18px 16px 40px}.nav{max-width:none}}
.kpi{display:flex;flex-direction:column;gap:4px}
.kpi .l{font-size:13px;color:var(--muted);font-weight:500}
.kpi .v{font-size:30px;font-weight:700;font-variant-numeric:tabular-nums}
.kpi .v small{font-size:15px;color:var(--muted);font-weight:500}
.kpi .s{font-size:13px;color:var(--muted)}
.kpi.warn{background:var(--warn-soft);border-color:var(--warn-line)} .kpi.warn .l,.kpi.warn .v,.kpi.warn .s{color:var(--warn)}
.bar{height:6px;border-radius:3px;background:#E7EBEF;overflow:hidden} .bar i{display:block;height:100%;background:var(--accent)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 18px;border-radius:8px;border:0;background:var(--accent);color:#fff;font:inherit;font-weight:600;text-decoration:none;cursor:pointer}
.btn:hover{background:var(--accent-dark);color:#fff}
.btn.sec{background:#fff;color:var(--ink);border:1px solid var(--field)} .btn.sec:hover{background:#F7F9FA}
.btn.out{background:#fff;color:var(--accent);border:1px solid var(--accent);min-height:36px;padding:0 14px}
.btn.sm{min-height:36px;padding:0 12px;font-size:14px}
.btn.danger{background:#fff;color:#A3290F;border:1px solid #E3B4A8}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{display:inline-flex;align-items:center;min-height:34px;padding:0 14px;border-radius:17px;border:1px solid var(--field);background:#fff;color:var(--ink);font-size:14px;text-decoration:none}
.chip.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-dark);font-weight:600}
.tag{display:inline-flex;align-items:center;min-height:24px;padding:0 10px;border-radius:12px;background:var(--line2);color:var(--ink2);font-size:13px;font-weight:600}
.tag.ac{background:var(--accent-soft);color:var(--accent-ink)}
.pr{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:6px;font-weight:700;font-size:13px}
.pr.A{background:var(--accent);color:#fff}.pr.B{background:var(--accent-soft);color:var(--accent-ink)}.pr.C{background:var(--line2);color:#4A5563}
.tw{overflow-x:auto}
table.t{width:100%;border-collapse:collapse;font-size:14px}
table.t th{text-align:left;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px;font-weight:600;padding:12px;white-space:nowrap}
table.t td{padding:11px 12px;border-top:1px solid var(--line2);vertical-align:top}
table.t tr.late td{background:#FFF8F3}
table.t tr.sel td{background:#F0F8F8}
table.t td.num,table.t th.num{text-align:right;font-variant-numeric:tabular-nums}
table.t th:first-child,table.t td:first-child{padding-left:20px}
table.t th:last-child,table.t td:last-child{padding-right:20px}
.muted{color:var(--muted)} .small{font-size:13px} .nowrap{white-space:nowrap} .strong{font-weight:600}
.warn-t{color:var(--warn);font-weight:600}
form .f{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=datetime-local],input[type=search],input[type=url],input[type=file],select,textarea{min-height:42px;padding:0 12px;border:1px solid var(--field);border-radius:8px;font:inherit;font-size:14px;font-weight:400;color:var(--ink);background:#fff;width:100%}
textarea{padding:10px 12px;resize:vertical;min-height:90px}
input[type=file]{padding:8px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:0;border-color:var(--accent)}
.stack{display:flex;flex-direction:column;gap:14px}
.row{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end}
.row>.f{flex:1 1 160px}
.check{display:flex;align-items:flex-start;gap:8px;font-size:14px;font-weight:400;line-height:1.4}
.check input{margin-top:3px}
.radio-pill{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:0 12px;border:1px solid var(--field);border-radius:8px;font-size:14px;font-weight:400}
.flash{padding:12px 16px;border-radius:10px;font-size:14px}
.flash.ok{background:var(--accent-soft);color:var(--accent-dark)} .flash.err{background:var(--warn-soft);color:var(--warn)}
.bulk{display:flex;flex-wrap:wrap;align-items:center;gap:10px;background:var(--nav);color:#fff;border-radius:10px;padding:10px 16px}
.bulk select{width:auto;min-height:38px}
.bulk .btn{min-height:38px}
dl.ficha{margin:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px;font-size:14px}
dl.ficha dt{color:var(--muted);font-size:12px} dl.ficha dd{margin:2px 0 0;overflow-wrap:anywhere}
.hist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px;max-height:480px;overflow:auto}
.hist li{padding-left:14px;border-left:2px solid var(--field);display:flex;flex-direction:column;gap:2px}
.hist .m{font-size:12px;color:var(--muted)}
.guion h3{margin:0;font-size:12px;font-weight:600;color:var(--accent-ink);text-transform:uppercase;letter-spacing:.4px}
.guion .txt{font-size:15px;line-height:1.55;white-space:pre-line}
.note{background:var(--ground);border-radius:8px;padding:12px 14px;font-size:13px;color:var(--ink2);line-height:1.5}
.funnel{display:flex;flex-direction:column;gap:8px}
.funnel .r{display:grid;grid-template-columns:minmax(140px,230px) minmax(0,1fr) 52px;align-items:center;gap:12px;font-size:14px}
.funnel .tr{height:14px;border-radius:4px;background:var(--line2);overflow:hidden} .funnel .tr i{display:block;height:100%;background:var(--accent)}
.funnel .n{text-align:right;font-weight:600;font-variant-numeric:tabular-nums}
.preview{border:1px solid var(--line);border-radius:10px;overflow:hidden}
.preview .ph{padding:10px 14px;background:#F7F9FA;border-bottom:1px solid var(--line2);font-size:13px;color:var(--muted)}
.preview .pb{padding:18px 20px;font-size:15px;line-height:1.6}
.login{max-width:380px;margin:12vh auto;padding:0 16px}
.pager{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;padding:12px 20px;border-top:1px solid var(--line2);font-size:13px;color:var(--muted)}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
details summary{cursor:pointer;font-weight:600}